Absolutely not. We are a non-custodial aggregator platform. This means we never hold your private keys or touch your funds. Your assets flow directly from your wallet to the selected exchange provider, and the exchanged tokens are sent back directly to you.

This is our core proprietary feature. Using behavioral algorithms, our AI predicts the probability of a transaction triggering a provider's KYC (Identity Verification) freeze before you even place the order. By flagging high-risk routes, we help you avoid having your funds locked for prolonged periods.

Yes. Before you finalize any swap, our backend automatically scans your recipient address via security APIs. If the address is linked to known blacklists or phishing records, the AI immediately issues a critical warning to prevent irreversible loss.

Our founding team brings over 12 years of experience in internet technology and blockchain AML compliance. Our routing algorithm uses a transparent scoring system—balancing exchange rate margins, transaction speed, and AI-predicted security—rather than prioritizing the highest commission channels.

Yes. The "You Get" amount displayed is an estimated net value that subtracts both the provider service fee and the destination network gas fee. We pursue absolute transparency and reject hidden charges.

The crypto market fluctuates by the second. Due to block confirmation times, the exchange rate may shift slightly during the window between your deposit and the provider's execution (a phenomenon known as "slippage"). If you select a "Fixed Rate" offer, you are immune to these market shifts.

No. You do not pay us any direct platform usage fees. Our revenue comes entirely from partnership rebates provided by the integrated liquidity networks.

You are responsible for paying the standard miner fee required by your wallet to send the initial crypto to the generated deposit address.

Not necessarily. We fully support anonymous mode, allowing you to swap without linking an email or phone number. However, creating an account provides centralized access to your cross-device order history.

It depends on blockchain congestion and the specific provider routing your transaction. However, the vast majority of our orders are processed and completed within 5 to 20 minutes.

Before you send the funds out from your personal wallet, you can abandon the order at any time. Once the deposit is broadcasted onto the blockchain, it becomes irreversible and cannot be canceled.

We provide real-time step-by-step tracking. Your order page will dynamically update across stages like "Awaiting Deposit," "Confirming," "Exchanging," and "Sending."

Yes. Minimums vary by trading pair and underlying provider. If your inputted amount is below the network threshold, our UI will actively block the transaction to prevent your funds from getting stuck.

Yes, but practically very high. However, if a single massive transaction triggers extreme KYC probability according to our AI Risk Radar, we strongly advise splitting the order into smaller batches to neutralize AML flags.

While OneSwap.ai itself does not demand KYC, our exchange partners maintain their own AML policies. Routine transactions rarely face interruptions, but suspicious activities may trigger temporary holds directly from the provider.

By aggregating the liquidity of top global providers, we support thousands of cross-chain token pairs, from major assets like BTC, ETH, and SOL to a vast array of stablecoins and altcoins.

This is a critical situation. Recovery depends entirely on the specific partner executing your trade. Some partners offer technical retrieval services, while others technically cannot due to security protocols. Please contact our support immediately with your Order ID. Always double-check the network chain suffix before depositing.

For networks like XRP, ATOM, or TON, the Memo/Tag is mandatory to identify your deposit. If omitted, your funds are essentially pooled and uncredited. Contact support immediately so we can manually escalate a tracing request.

Sending below the minimum threshold usually results in the provider ignoring the deposit, meaning your funds may fail to convert or be permanently lost. Some providers allow pooling a second deposit, but it is not guaranteed.

Provider policies vary. In most cases, depositing to an expired address leads to severe processing delays. You will need to reach out to our support team to attempt manual intervention or initiate a refund process.

Due to the decentralized and irreversible nature of blockchain, once the transaction enters the "Sending" phase, it is mathematically impossible to reverse. Please scrutinize every character of your recipient address.

Don't panic. You can directly click the "Contact Support" button on your Track order page. Our team will investigate the ledger hash and coordinate with the provider on your behalf.

If you proceed despite our AI's explicit high-probability alert, your funds have a massive likelihood of being intercepted by the provider. Unlocking them will require you to submit extensive KYC documents directly to the partner, a process that can take days.

It means we don't act as a bank. We do not hold your money. We merely provide the intelligent routing interface that connects your personal wallet directly to the liquidity source.

A normal exchange (like Binance or Coinbase) works on a single internal order book. OneSwap.ai is like a "search engine for crypto"—we comb through multiple exchanges simultaneously to fetch you the best overall deal.

When you send crypto, miners or validators on the network must verify the block containing your transfer. The number of confirmations represents how deeply and securely your transaction is embedded into the immutable ledger.